1.     Validity of the terms and conditions

The deliveries, services and offers of Flow Neuroscience Switzerland c/o Neurolite AG and its online store are based exclusively on these general terms and conditions, even if they are not explicitly agreed upon again. These terms and conditions are considered as accepted when the goods or services are ordered. The customer's general terms and conditions of purchase are hereby rejected. Deviations from the general terms and conditions are only effective if they are confirmed in writing by Flow Neuroscience Switzerland c/o Neurolite AG.

2.     Terms of delivery

Delivery shall only be made to delivery addresses within Switzerland and the Principality of Liechtenstein. All dates and delivery periods are non-binding, unless explicitly agreed otherwise in writing.

Visible differences in quantity must be reported in writing to Flow Neuroscience Switzerland c/o Neurolite AG immediately upon receipt of the goods and hidden differences in quantity within 5 days of receipt of the goods. Complaints regarding damage, delay, loss or poor packaging must be filed immediately upon receipt of the consignment.

3.     Transfer of risk

The risk is transferred to the customer as soon as the shipment has been handed over to the company carrying out the transportation.

4.     Warranty/guarantee

Flow Neuroscience Switzerland c/o Neurolite AG or the manufacturer guarantees the absence of defects and the functionality of the device for 2 years after delivery. Any warranty/guarantee is void if the reported defect is due to not following the operating instructions, changes made by the user of third parties, parts replacement or usage of consumables that do not comply with the original specifications. This also applies if the defect is due to improper use, storage and handling of the devices, or tampering or opening of devices. Insignificant deviations from the warranted characteristics of the goods do not trigger any warranty or guarantee rights. Liability for normal wear and tear, as well as consumables/accessories/used batteries/used or installed rechargeable batteries is excluded. In the event of a warranty or guarantee claim, the customer is entitled to rectification, replacement or conversion. Flow Neuroscience Switzerland c/o Neurolite AG is entitled to choose the type of defect rectification. If Flow Neuroscience Switzerland c/o Neurolite AG decides to cancel the contract, a credit note will be issued at the sales price at the time of the order. The warranty period is not interrupted by any warranty or guarantee claim, but continues to run. The replacement of appliances does not result in any new warranty periods coming into force.

5.     Returns/returns during the test phase

At the end of the maximum test phase of 30 days (delivery date according to the delivery bill is determinant), the Flow Neuroscience must be returned to Flow Neuroscience Switzerland c/o Neurolite within 5 business days. If the Flow Neuroscience is returned after this date, Flow Neuroscience Switzerland c/o Neurolite may refuse to take it back and decide to return the device to the customer for discharge. In any case, the customer is responsible for packing the goods to be returned in a transportable manner and for bearing the costs for this packaging and the transportation. Flow Neuroscience Switzerland c/o Neurolite AG accepts no liability for damage/destruction of the goods due to improper packaging. If the customer hands over the goods to a transport company, the customer bears the risk for the safe transportation of the goods. If the goods are returned during the test phase, the purchase price minus the cost for the test phase will be refunded to the customer after receiving the used device (in the case of advance payment) or the test phase will be charged in the case of purchase via invoice. In any case, the delivery date is determinant for the calculation of the test phase cost to be invoiced. A processing fee of CHF 45 will be charged for devices that are returned in their original packaging and unused within 14 days of the date of purchase. After that, at least one test phase will be charged regardless of whether the device has been used or not. The delivery date is also determinant for the calculation. Flow Neuroscience Switzerland c/o Neurolite AG may refuse to issue a credit note until it has received the goods back.

6.     Payment / reminder and collection fees

The invoice will be paid within 45 (device) and 30 (pads) days. The payment methods available for selection are published in the online store. Flow Neuroscience Switzerland c/o Neurolite AG reserves the right, if necessary, to carry out a credit check in accordance with the data protection declaration, which may restrict the payment method. For the purpose of the credit check, your personal data will be forwarded to Inkasso Med AG / Intrum AG and may be stored there. A payment is only deemed to have been made when Flow Neuroscience Switzerland c/o Neurolite AG can dispose of the amount. If payment is not made within the above-mentioned period, the customer is in default of payment. In the event of late payment, Flow Neuroscience Switzerland c/o Neurolite AG may reduce the customer's creditworthiness, restrict payment methods and withhold outstanding deliveries. In addition, the customer will receive a written reminder. Flow Neuroscience Switzerland c/o Neurolite AG charges the following reminder fees:

1st reminder CHF 5.-

2nd reminder CHF 10.-

In the event of unsuccessful reminders, Flow Neuroscience Switzerland c/o Neurolite AG may assign the claim to Inkasso Med AG / Intrum AG. Inkasso Med AG / Intrum AG will claim the outstanding amounts in its own name and for its own account and may charge additional processing fees.

7.     Delivery & Shipping

All parcels are sent by PostPac Economy as standard. The following postage costsare charged for shipping:

Orders under CHF 100.-

- PostPac Economy: CHF 12 (delivery within 2-3 working days)

- PostPac Priority: CHF 14 (delivery on the next working day)

- Swiss-Express Moon: CHF 21 (delivery the following day by 9 a.m., including Saturday)

Orders from CHF 100.-

- PostPac Economy: free of charge (delivery within 2-3 working days)

- PostPac Priority: CHF 2 (delivery on the next working day)

- Swiss-Express Moon: CHF 9 (delivery the following day by 9 a.m., including Saturday)

8.     Limitation of liability

Claims for damages arising from the impossibility of performance, breach of contract, fault at the time of contract conclusion, or tortious acts are excluded against Flow Neuroscience Switzerland c/o Neurolite AG, as well as its agents and subcontractors, unless caused by intentional or grossly negligent conduct. Any liability for consequential damages resulting from the use of the products is expressly excluded.

9.     Data protection

Flow Neuroscience Switzerland c/o Neurolite AG is committed to complying with data protection regulations when processing customer data. Further information on the handling of customer data can be found in the separate Privacy Policy. The Privacy Policy is an integral part of these General Terms and Conditions. By accepting the General Terms and Conditions, the customer also agrees to the Privacy Policy.

10.     Place of jurisdiction

Belp is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The legal relationship is subject to Swiss law.

11.     Final provisions

Flow Neuroscience Switzerland c/o Neurolite AG reserves the right to amend the General Terms and Conditions at any time.

Should any provision of these General Terms and Conditions be invalid, this shall not affect the validity of the remaining provisions or the General Terms and Conditions as a whole. In place of the invalid provision, the relevant statutory provisions shall apply.